What types of information does Agewize collect, how is it collected, and how does it use it?
c. “Secure Information” means your private, sensitive, personal information that you privately submit through the Services, including your health and medical information, financial information and legal information. While we may know whether and when you submitted a particular type or category of Secure Information, we do not in the course of our standard daily business operations have access to the content or details of any Secure Information you privately submit through the Services because it is encrypted. Your Secure Information is only shared at your discretion within the social-health network that you establish on the Agewize platform.
a. In contrast to Personal Information, “Non-Personal Information” does not, on its own, uniquely identify you or anyone else as a specific individual, but rather provides technical data, such as information about your interaction with the Services or about your browser. Non-Personal Information may include Aggregate Information, and Cookie Information, each of which is described in further detail below.
b. “Aggregate Information” means statistical information about how, how often, and when you use the Services and your demographic information. We may use Aggregate Information in order to understand how and how often people use the Services, which in turn allows us to improve them, but never in a way that is personally identifiable.
c. “Cookie Information” means information collected via cookies which enable our servers to recognize your web browser and tell us how and when you visit the Site and otherwise use the Services. Cookies are small pieces of data that are stored on your computer through your web browser when you access a website. Our cookies by themselves do not contain Personal Information, and we do not combine Cookie Information with your Personal Information to tell us who you are.
i. While many browsers have an option to turn off the cookie feature (which may prevent your browser from accepting any new cookie or may allow you to decide which cookie to accept from any website on a case-by-case basis), we strongly recommend that you leave cookies active because the Cookie Information we derive enables us to provide you with the most advantageous and attractive features of the Services.
Information Agewize Typically Does Not Collect (But Sometimes Might)
a. While we may charge a fee now or in the future for use of certain aspects of our Services (the “Premium Services”), your valid credit card number, type, expiration date, name and billing address (collectively, “Payment Information”) is collected, stored, used and processed by our third party payment processing company, and not by us. Accordingly, the collection, storage, use and processing of your Payment Information is governed by their applicable terms of service. However, sometimes we may request and receive some of your Payment Information from them in order to complete certain transactions you initiated through the Services, to enroll you in a discount or other rebate program you elected to participate in, to protect against or identify potentially fraudulent transactions, or otherwise as necessary to manage our business. Accordingly, sometimes we may obtain Payment Information pertaining to you as a result of your use of the Services; but, you can rest assured that we will only use any such Payment Information we obtain in furtherance of the Services.
Does Agewize share the information it collects or receives, and if so, with whom and why?
Sharing with Agents
a. We may share certain of your Personal Information with certain partners or service providers we use to perform, facilitate or improve the Services (collectively, “Agents”), but only in order for Agewize to be able to provide you the Services. All of our Agents are contractually bound to protect the confidentiality of your Personal Information.
b. We may also share non-personal Aggregate Information with our Agents so that they understand how and how often people use our Services and their services, which in turn allows both us and them to improve.
c. We do not share your Secure Information with Agents.
Sharing with Acquirers
Sharing pursuant to applicable law
a. Other than sharing with Agents or Acquirers as described above, we can only share Personal Information, including your Secure Information, in the limited circumstances described below relating to your abuse or misuse of the Services or legal process.
b. If we believe that you have misused or abused the Services or the Personal Information of any other user, or have attempted to interfere with or harm the Services, we will investigate and cooperate with appropriate law enforcement officials, which may include sharing your Basic Information with them in order to protect our rights or property or that of other users, Agents, and others. We will give our full cooperation in any legal process or criminal investigation into any misuse or abuse of the Services.
c. We may also share your Personal Information solely to the extent required by law to comply with a subpoena or analogous legal process or governmental request; while this may include certain of your Secure Information, rest assured that we will never willingly share any of your Secure Information unless required by law. We may also share your Personal Information as otherwise necessary to protect our rights or property or that of other users, Deputies, Agents and others.
d. We will promptly notify you if we receive any request for your Personal Information or Secure Information from any governmental entity or other third party pursuant to a subpoena or analogous legal process before sharing any such requested information, unless we are legally prohibited from so notifying you or we have a good faith reason to believe that such sharing is or may be necessary to protect someone’s life, avoid serious physical injury or property loss or damage, or to prevent or investigate any ongoing crime.
How does Agewize protect, safeguard and secure the information it collects?
The security, privacy and confidentiality of your Personal Information is of utmost and critical importance to us, which is why we have implemented a variety of industry standard (or better) administrative, physical and technical protections to safeguard the security, privacy, confidentiality and integrity of your Personal Information, including without limitation your Secure Information.
For starters, your password is encrypted and not stored in a readable fashion. Moreover, our technology uses encryption algorithms of the same quality relied on by banks, the military and the U.S. government. Your Secure Information is stored in a hosting provider that has 24/7 physical and biometric protections, firewalls, intrusion detection systems, and an array of other technological safeguards and security certifications.
Nevertheless, no website operator can guarantee that its security measures or safeguards will be 100% effective, and Agewize cannot guarantee absolute security of any of your Personal Information, including without limitation your Secure Information. AGEWIZE SHALL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS, HACKING OR OTHER SECURITY INTRUSIONS OR FAILURE TO STORE OR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY DATA OR INFORMATION, INCLUDING WITHOUT LIMITATION SECURE INFORMATION.
If we discover a security incident that compromises your Secure Information, we will let you know about it in accordance with applicable law. Please notify us immediately of any suspected or unauthorized use of your password or account or any other such incident by contacting us.
How does one delete an Agewize account?
If you wish to delete your account, you may do so via our account deletion tool, which you can access by logging into your account and clicking “my account” followed by “account settings,” where you will see a button that says “Delete My Account.” If you have trouble using our account deletion tool, please contact us through our help center for assistance. When you delete your account, all of your Secure Information will be deleted. Please note that we may keep your Non-Personal Information and any of your Personal Information other than your Secure Information even after your account deletion.
Any questions or concerns?
If you have any questions or concerns regarding privacy using the Services, please send us a detailed message to please contact us through our help center. We will make all commercially reasonable efforts to resolve your concerns.
Effective Date: 2/16/15
LAST UPDATE: 2/16/15